As we move into the latter half of the year, we want to share some insights on what we’ve been up to at Manchester PC. From resolving technical issues to introducing new services for our customers, it’s been an exciting time. Let’s dive into the trends we’ve seen in customer repairs and the areas we’ve served, and we’ll also highlight the latest services we’ve rolled out.

Common Issues

One of the standout trends we’ve observed this year is the high number of screen repairs. So far, the most common issues we’ve resolved are:

  • Screen replacements and cracked screens, which account for around 20% of all the repairs we’ve processed.
  • Battery replacements, where laptops no longer hold a charge, are also a frequent issue, particularly with brands like MSI and HP.

These issues highlight the importance of routine maintenance to extend the lifespan of laptops, and our skilled team are well-versed in providing effective repairs to ensure that your device keeps running smoothly.

Where Our Customers Are From:

Since we primarily serve the Manchester area and occasionally Stockport, we’ve compiled a breakdown of the most common postcodes we’ve worked with so far this year. The most frequently laptop repair serviced areas include:

These statistics highlight that most of our laptop repair customers are from Manchester’s central and surrounding neighbourhoods, reinforcing our role as a trusted local computer and laptop repair business.

Laptop Brands We See Most Often

We handle a wide variety of laptop brands at Manchester PC, but some stand out more than others in terms of the number of repairs we perform. So far this year, the most common brands we’ve seen are:

We also frequently work on MacBooks – cracked screens, keyboard faults, battery replacements and so on.

New Service: be quiet! Cooler Spare Parts

We’re thrilled to introduce the first-ever UK shop dedicated to be quiet! cooler spare parts. You can now get the exact parts you need to keep your be quiet! coolers running smoothly, without the need for full replacements just because of an upgrade or socket change. You can find out more here.

This new service means you no longer need to worry about missing a mounting kit if you’ve upgraded your motherboard or if the original didn’t include support for the latest LGA1700 socket.

Faster RMA Service for be quiet! Products

We’re also excited to announce that we’ve streamlined the RMA process for be quiet! products. Previously, customers had to send their faulty products all the way to Germany, which could be a lengthy and expensive process. Now, we’ve worked closely with be quiet! to reduce the turnaround to just a couple of days, right here in the UK.

This is great news for our loyal be quiet! customers who value the exceptional quality of their products.

Our AI-Driven Collection and Return Service: A 3-Year Milestone

Our AI-driven collection and return service is now in its third year of operation, and we’re proud to report a 99.9% on-time arrival rate. This means that from the moment you request a quote to when we return your fully repaired device, everything runs smoothly and efficiently, with no missed appointments or delays.

Our in-house systems manage every part of the process—from quotes to collection, repair, invoicing, and return. We believe this is what sets us apart as the best computer repair service in Manchester and possibly the UK.

Integrity & Transparency: The Core of Manchester PC

At Manchester PC, honesty is one of our core values. We believe in telling our customers the truth, even if that means advising against a repair when it’s not cost-effective or won’t bring the desired results. We want each repair to be worthwhile, because we know that when you value the repair process, you’re more likely to return to us in the future.

Our goal is to provide you with the best possible service while maintaining our commitment to transparency and integrity.

Key Statistics So Far This Year:

  • 20% of repairs involved screen-related issues.
  • The top-served areas include postcodes M4, M14, and M1.
  • HP, Lenovo, and Dell are the most frequently serviced laptop brands.
  • 99.9% on-time arrival for our AI-driven collection and return service.

Thank you for continuing to trust us with your repairs. We’re excited about the developments we’ve made this year, and we look forward to serving you in the months ahead!